Supervisors have many challenging tasks and roles. One of the most daunting and emotionally laden roles involves having those hard conversations with supervisees about work performance problems. In some cases, relationships may be strained when supervisors had previous peer level co-worker relationships with staff they now supervise. Supervisors may also encounter challenges with staff who are “long timers” and may not fully accept the supervisor’s authority. Some performance related issues may be embarrassing and very sensitive to discuss. Some employees have personalities characterized by emotional fragility while others may be likely to respond with aggressive defensiveness to any sort of critical feedback. Supervising people is not easy!
Many supervisors are eager to learn approaches to holding people accountable that are productive for the employee, the supervisor and the organization. This webinar presents information and approaches that support a supervisor's skills, confidence and courage to have hard conversations and communicate with GRIT: Generosity, Respect, Integrity and Truth.