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Home  >  Our Offerings  >  Business Best Practices
  • About
  • Upcoming Events
  • Trainings
    • Business Best Practices
    • Professional Development
    • Services Best Practices
    • Systems Transformation
    • Value-Based Practices
  • Tools
  • Resources
  • Our Impact
  • Self-Learning Center
  • Contact

Business Best Practices

Business Best Practices: to help agencies strengthen their business infrastructure and maintain fiscal health through in-person and web-based training opportunities on contracting, billing, revenue cycle management, utilization management, value-based payment and more.

Trainings + Tools

Autism

  • Medicaid Managed Care Refresher Webinar for Rest-of-State Providers
  • Transitioning Your Existing Clients to Managed Care on October 1 (Day One) Webinar
  • Website Review Webinar

BEAM

  • This Is How You Do It: Dashboards 101
  • This Is How You Do It: Dashboards 102
  • This Is How You Do It: Dashboards 103

Billing

  • Allocation Best Practices
  • Ask a Medicaid Managed Care Plan Billing Panel 1: CDPHP, Excellus, Fidelis, United
  • Ask a Medicaid Managed Care Plan Billing Panel 2: Beacon, Fidelis, HealthFirst, United
  • Ask a Medicaid Managed Care Plan Billing Panel 3: Beacon, BCBS Western NY, Excellus, Fidelis, United
  • Billing and UM Office Hour for CFTSS: OLP, CPST, PSR
  • Billing for Children's System Transformation
  • Boosting Your Bottom Line
  • CFTSS Billing Update Webinar: OLP, PSR, CPST
  • Children's HCBS Billing
  • Children's Health Home Transitional Billing Process
  • Clean Claims and Revenue Cycle Management (RCM): Billing Refresher
  • Creating a Chargemaster
  • Integrated Managed Care Billing Guidance for NYC Adult BH Providers
  • Managed Care Claiming Webinar for NYC OASAS Adult Providers
  • Payer Mix
  • Understanding Paper Claims Submission
  • Understanding the Electronic Billing Claim Cycle

Billing 101 Series

  • Part I: Mental Health Clinic Billing 101
  • Part II: Dealing with Denials
  • Part III: Revenue Maximization for Clinics

Business Best Practices and Management Series

  • Business Best Practices & Management Webinar Series: Concluding Office Hour
  • Business Best Practices & Management Webinar Series: Finance / Billing
  • Business Best Practices & Management Webinar Series: IT / Data
  • Business Best Practices & Management Webinar Series: Key Operational Functions / Executive Leadership
  • Business Best Practices & Management Webinar Series: Quality / Documentation / Compliance

Business Recovery Initiative

  • Aggressive Business Development Strategies – Adding To The Top Line With Breakthrough Services – An Overview
  • Executive Portfolio Management In Time Of A Market Shift – What Programs To Keep And Which To Close?
  • Going “Virtual Revenue Generation” – Assuring Consumers and Referral Sources Can Find You – An Overview
  • Going “Virtual Service” – Reaching Consumers Where They Are At With Telehealth And More – An Overview
  • Increasing Your Service Volume – Creating A Referral Development Crisis Plan
  • Innovating For Sustainability – Best Practice For Finding And Launching New Service Lines
  • Is Your Web Site Designed To Get Referrals?
  • Measuring & Improving Consumer Experience, Consumer Engagement, And Consumer Performance–A Best Practice Approach
  • Preparing for Post-disruption Resilience & Sustainability – Developing A Strategy For Taking Action for The Long Term – An Overview
  • Social Media That Puts You In The Community – Virtually
  • Strategic Approaches For Behavioral Health Organizations To Address Racial & Social Inequity
  • Strategies For Making The “Return On Investment” Case For Behavioral Health To Managed Care Organizations & Government Agencies
  • The OPEN MINDS Crisis Management Executive Blueprint For Organizational Sustainability & Success In A Disrupted HHS Market – From Crisis To Recovery
  • Using Mergers, Acquisitions, And Affiliations To Address ‘Urgent’ Cashflow Needs

Children's System Transformation

  • Bringing it All Together: Chat with an Expert Panel Discussion
  • Children's BH System Transformation: Readiness Funding Update
  • Children's New SPA and Aligned HCBS Draft Rates Part 1
  • Children's New SPA and Aligned HCBS Draft Rates Part 2
  • Children's System MCO Contracting Fair
  • Children's System Transformation Forums
  • Managed Care Readiness Assessment Findings for Child-Serving Organizations Webinar
  • Managed Care: Overview of BH Services Transitioning to Medicaid Managed Care on July 1, 2019
  • Medicaid Provider Enrollment for New Children's SPA and HCBS Providers
  • OMH Children's HCBS Waiver Provider Meetings
  • Preparing for Managed Care for Youth Peer Support and Training (YPST) Providers
  • Principles of Revenue Cycle Management and Utilization Management
  • Transforming the Children's Medicaid System Webinar Series: Part I - Overview
  • Transforming the Children's Medicaid System Webinar Series: Part II - Who's Included and Service Walkthroughs
  • Transforming the Children's Medicaid System Webinar Series: Part III - Building Capacity and Preparing for Changes Ahead

Contracting

  • Managed Care Contracting: The Provider's Perspective
  • BH Provider and Enrollee Contract Protections Refresher
  • Contracting Webinar for Rest-of-State Providers: Part I
  • Contracting Webinar for Rest-of-State Providers: Part II
  • Contracting: Final Findings and Review
  • Contracting: Overview and Anatomy
  • Managed Care Contracting Overview
  • Managed Care Contracting: The Plan Perspective
  • Smart Managed Care Contracting and Negotiation Basics, Part 1
  • Smart Managed Care Contracting and Negotiation Basics, Part 2

Cultural Competency

  • Announcing the Data & Equity Learning Collaborative

Documentation

  • 2021 Changes to Coding and Documentation of Evaluation and Management Codes for Article 31 Clinics
  • Questions and Answers: A Conversation About Documentation Best Practices

Engagement of Adults

  • Article 31 Clinic Listening Session

General

  • ACT Program and Billing Guidance Regarding COVID-19 Emergency Response
  • Adult Continuing Day Treatment (CDT) and Partial Hospitalization Program and Billing Guidance Regarding COVID-19 Emergency Response
  • Are You a Data Wizard? How to Use the Data Gap Assessment
  • Change Management and Continuous Quality Improvement
  • Children's Day Treatment Program and Billing Guidance Regarding COVID-19 Emergency Response
  • Data Champions: Astor Services for Children & Families: Fiscal Productivity Modeling
  • Data Gap Assessment Tool: Download the Resource Below
  • Data: Beyond the Tip of the Iceberg - Key Takeaways
  • Data: Beyond the Tip of the Iceberg - Modules 1-4 Review
  • Data: Beyond the Tip of the Iceberg - Modules 5-8 Review
  • Getting the Right People In The Door
  • Introduction to the Data Matrix + Balanced Scorecard Approach
  • Licensed Behavioral Health Pracitioner(LBHP) Benefit Webinar
  • Looking in the Data Mirror: The Importance of Self-Assessment
  • OMH - FEMA Public Assistance Q&A Forum for COVID-19 Disaster Recovery
  • OMH-OASAS Adult BH HCBS & RCA Program and Billing Guidance Regarding COVID-19 Emergency Response Webinar
  • Outcome Champions: Astor Services for Children & Families Tracking Client Outcomes Across Disparate Programs
  • Outcome Champions: The Institute for Community Living (ICL): Using Data to Improve Health Outcomes
  • Policy Development Through a Recovery Lens
  • PROS Program and Billing Guidance Regarding COVID-19 Emergency Response
  • State Aid Contracting with OMH during COVID-19 State of Emergency: Direct Contract Providers
  • State Aid Contracting with OMH during COVID-19 State of Emergency: Directors of Community Services
  • State Aid Contracting with OMH during COVID-19 State of Emergency: State Aid Letter Funded Providers
  • Telehealth for OMH and OASAS Providers During COVID-19 State of Emergency
  • Telepsychiatry
  • The Art of Policy Development
  • The Data Breakdown
  • The Data Matrix: Agency Data
  • The Data Matrix: Download the Resource Below
  • The Data Matrix: Program Management
  • The Data Matrix: Staff
  • The Data Matrix: Supervision
  • Using human resources strategically to support health care transformation
  • Why do Policies and Procedures Matter?

Home and Community Based Services

  • HCBS Overview, Key Components and Workflow Training
  • Adult BH HCBS Documentation Webinar
  • Adult BH HCBS Expedited Workflow Webinar
  • Adult BH HCBS Plan of Care & Expedited Workflow Training
  • Adult HCBS Foundations Webinar for Rest-of-State Providers
  • Adult HCBS Service Cluster Webinar: Crisis Respite
  • Adult HCBS Service Cluster Webinar: Employment/Education
  • Adult HCBS Service Cluster Webinar: Family Support and Training
  • Adult HCBS Service Cluster Webinar: Non-Medical Transportation
  • Adult HCBS Service Cluster Webinar: Peer Supports
  • Adult HCBS Service Cluster Webinar: Psychiatric Rehab
  • Adult Non-Medical Transportation in NYC Webinar
  • Adult NYC Behavioral Health HCBS Service Cluster In-Person Training: Crisis Respite
  • Adult NYC Behavioral Health HCBS Service Cluster In-Person Training: Education & Employment
  • Adult NYC Behavioral Health HCBS Service Cluster In-Person Training: Family Support
  • Adult NYC Behavioral Health HCBS Service Cluster In-Person Training: Peer Support
  • Adult NYC Behavioral Health HCBS Service Cluster In-Person Training: Psychiatric Rehab
  • Behavioral Health Information Technology (BHIT) Introductory Webinar: 8/30/16
  • Behavioral Health Information Technology (BHIT) Introductory Webinar: 9/14/16
  • HCBS Authorization Webinar for all NYS Adult BH Providers
  • HCBS Billing In-Person Training for NYC Adult Behavioral Health Providers
  • HCBS Infrastructure Development Training, led by Health Management Associates (HMA)
  • HCBS Overview Webinar for NYC Adult Providers
  • HCBS Rates and CFR Webinar for Adult BH HCBS Providers
  • In-Person HCBS Service Cluster Training Series

Leadership

  • Leadership in Times of Crisis: Building the Skills for Successful Leadership

Managed Care General

  • ASAP Annual Conference
  • Change Management Leadership for Managed Care
  • Changing Health Care Landscape for Peer Run/Adult Family Support, Mental Health & Substance Use Disorder Agencies
  • Managed Care Lessons Learned: The Provider's Perspective
  • Managed Care: Key Concepts for Family Peer Support Services Providers
  • MCTAC Tools Tutorial Webinar
  • North Country In-Person, Full Day Offering
  • NPI Number Webinar

Mental Health Clinical Business Practices

  • Regulatory Relief and Rapid Access in Article 31 Clinics
  • Regulations Revisited: A New Look at Article 31 Clinic Processes

OASAS Substance Use Providers

  • Kick off Webinar - The Redesign of OASAS Residential Services – A Collaborative Effort
  • OASAS In Community Services Webinar
  • Part 820 Residential Services Redesign and Designation Application Webinar

Outcomes

  • Business Intelligence Tools Office Hours
  • Data Models and Data Visualization
  • Fundamentals of Business Intelligence
  • Get and Transform Your Data - Power Query
  • Output to Outcomes Tutorial Webinar

Plan of Care

  • Plan of Care In-Person Training - October 2015
  • Plan of Care In-Person Training - September 2016
  • Plan of Care Webinar for Adult Health Home Care Managers
  • State Plan Services & HCBS Webinar for Adult Health Home Care Managers
  • Workflow Webinar for Adult Health Home Care Managers

Revenue Cycle Management (RCM)

  • Boosting Your Bottom Line, The Bags of Money Series: Keeping Your Money
  • Boosting Your Bottom Line, The Bags of Money Series: Watching Your Money
  • Boosting Your Bottom Line, The Bags of Money Series: Working For Your Money
  • Revenue Cycle Management (RCM) Learning Community: Charge Capture and Coding
  • Revenue Cycle Management (RCM) Learning Community: Claim Submission and Payer Follow-up
  • Revenue Cycle Management (RCM) Learning Community: Remittance Processing and Appeals, Collections, and Analysis
  • Revenue Cycle Management (RCM) Learning Community: Scheduling, Pre-registration and Point-of-service Registration & Collection
  • Revenue Cycle Management (RCM), Utilization Management (UM), and Outcomes Training Series
  • The Electronic Solutions Vendor Fairs

Small Business Initiative

  • Adult BH HCBS: The Mechanics of Successful Lift-Off
  • Expressing Yourself: How to Craft a Value Proposition
  • How to Talk to Your Board of Directors - Office Hour
  • How to Talk to Your Board of Directors About the Changes in the Health Care System
  • Long Island & NYC Small Business Initiative Regional Forums
  • Managing Risk: Legal and Liability Issues In a Managed Care Environment
  • Putting Policies and Procedures Into Place: Where to Begin
  • Small Business Initiative (SBI) Webinar: The Role of the Quality Improvement Process in Service Delivery
  • Small Business Initiative Regional Forums

Trauma

  • Children's Complex Trauma Exposure Assessment (CTEA): Essential Strategies
  • Children's Health Homes: Training on Complex Trauma Determination: Webinar #1
  • Children's Health Homes: Training on Complex Trauma Determination: Webinar #2
  • Children's Health Homes: Training on Complex Trauma Determination: Webinar #3
  • Children's Health Homes: Training on Complex Trauma Determination: Webinar #4

Utilization Management (UM)

  • Half-Day In-Person Utilization Management Training in New York City
  • Utilization Management (UM) and Billing Series for Rest-of-State Adult Providers
  • Utilization Management (UM) Learning Community: Effective UM Practices Overview
  • Utilization Management (UM) Learning Community: UM Supervision
  • Utilization Management (UM) Learning Community: Case Conceptualization
  • Utilization Management (UM) Learning Community: Client Education
  • Utilization Management (UM) Learning Community: Clinical Supervisor Process
  • Utilization Management (UM) Learning Community: Family Alignment
  • Utilization Management (UM) Learning Community: Tracking and Documentation
  • Utilization Management (UM) Learning Community: Treatment Plan and Outcomes
  • Utilization Management (UM) Learning Community: UM Implementation
  • Utilization Management (UM) Learning Community: UM Staffing
  • Utilization Management for Children and Family Treatment and Support Services: OLP, CPST, and PSR

Value Based Payment

  • NYS BH Value Based Payment Readiness Program: Workplan and Budget Templates
  • Value Based Payment Notification of Interest

Workforce Resilience/Staff Wellness

  • Employee Engagement
  • Managing Performance
  • Using Human Resources to Support Organizational Health and Resilience: Capital Region Providers
  • Using Human Resources to Support Organizational Health and Resilience: Hudson Valley Providers
  • Using Human Resources to Support Organizational Health and Resilience: Long Island and New York City Providers
  • Using Human Resources to Support Organizational Health and Resilience: North Country and Central New York Providers
  • Using Human Resources to Support Organizational Health and Resilience: Western New York Providers
  • When Values Align: Human Resource Tools to Help your Organization Hire and Support Mission-Aligned Staff

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