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Home  >  Our Offerings  >  Business Best Practices
  • About
  • Upcoming Events
  • Trainings
    • Business Best Practices
    • Professional Development
    • Services Best Practices
    • Systems Transformation
    • Value-Based Practices
  • Tools
  • Resources
  • Self-Learning Center
  • Contact

Business Best Practices

Business Best Practices: to help agencies strengthen their business infrastructure and maintain fiscal health through in-person and web-based training opportunities on contracting, billing, revenue cycle management, utilization management, value-based payment and more.

Trainings + Tools

BEAM

  • This Is How You Do It: Dashboards 101
  • This Is How You Do It: Dashboards 102
  • This Is How You Do It: Dashboards 103

Billing

  • Boosting Your Bottom Line
  • Creating a Chargemaster
  • Integrated Managed Care Billing Guidance for NYC Adult BH Providers
  • Managed Care Claiming Webinar for NYC OASAS Adult Providers
  • Payer Mix
  • Understanding the Electronic Billing Claim Cycle

Billing 101 Series

  • Part I: Mental Health Clinic Billing 101
  • Part II: Dealing with Denials
  • Part III: Revenue Maximization for Clinics

Children's System Transformation

  • Children's New SPA and Aligned HCBS Draft Rates Part 1
  • Children's New SPA and Aligned HCBS Draft Rates Part 2
  • Children's System MCO Contracting Fair
  • Children's System Transformation Forums
  • Managed Care Readiness Assessment Findings for Child-Serving Organizations Webinar
  • Medicaid Provider Enrollment for New Children's SPA and HCBS Providers
  • OMH Children's HCBS Waiver Provider Meetings
  • Principles of Revenue Cycle Management and Utilization Management
  • Transforming the Children's Medicaid System Webinar Series: Part I - Overview
  • Transforming the Children's Medicaid System Webinar Series: Part II - Who's Included and Service Walkthroughs
  • Transforming the Children's Medicaid System Webinar Series: Part III - Building Capacity and Preparing for Changes Ahead

Contracting

  • Managed Care Contracting: The Provider's Perspective
  • BH Provider and Enrollee Contract Protections Refresher
  • Contracting Webinar for Rest-of-State Providers: Part I
  • Contracting Webinar for Rest-of-State Providers: Part II
  • Contracting: Final Findings and Review
  • Contracting: Overview and Anatomy
  • Managed Care Contracting Overview
  • Managed Care Contracting: The Plan Perspective
  • Smart Managed Care Contracting and Negotiation Basics, Part 1
  • Smart Managed Care Contracting and Negotiation Basics, Part 2

Documentation

  • Questions and Answers: A Conversation About Documentation Best Practices

General

  • Licensed Behavioral Health Pracitioner(LBHP) Benefit Webinar
  • Telepsychiatry

Home and Community Based Services

  • HCBS Overview, Key Components and Workflow Training
  • Adult BH HCBS Documentation Webinar
  • Adult BH HCBS Expedited Workflow Webinar
  • Adult BH HCBS Plan of Care & Expedited Workflow Training
  • Adult HCBS Foundations Webinar for Rest-of-State Providers
  • Adult HCBS Service Cluster Webinar: Crisis Respite
  • Adult HCBS Service Cluster Webinar: Employment/Education
  • Adult HCBS Service Cluster Webinar: Family Support and Training
  • Adult HCBS Service Cluster Webinar: Non-Medical Transportation
  • Adult HCBS Service Cluster Webinar: Peer Supports
  • Adult HCBS Service Cluster Webinar: Psychiatric Rehab
  • Adult Non-Medical Transportation in NYC Webinar
  • Adult NYC Behavioral Health HCBS Service Cluster In-Person Training: Crisis Respite
  • Adult NYC Behavioral Health HCBS Service Cluster In-Person Training: Education & Employment
  • Adult NYC Behavioral Health HCBS Service Cluster In-Person Training: Family Support
  • Adult NYC Behavioral Health HCBS Service Cluster In-Person Training: Peer Support
  • Adult NYC Behavioral Health HCBS Service Cluster In-Person Training: Psychiatric Rehab
  • Behavioral Health Information Technology (BHIT) Introductory Webinar: 8/30/16
  • Behavioral Health Information Technology (BHIT) Introductory Webinar: 9/14/16
  • HCBS Authorization Webinar for all NYS Adult BH Providers
  • HCBS Billing In-Person Training for NYC Adult Behavioral Health Providers
  • HCBS Infrastructure Development Training, led by Health Management Associates (HMA)
  • HCBS Overview Webinar for NYC Adult Providers
  • HCBS Rates and CFR Webinar for Adult BH HCBS Providers
  • In-Person HCBS Service Cluster Training Series

Managed Care General

  • ASAP Annual Conference
  • Change Management Leadership for Managed Care
  • Changing Health Care Landscape for Peer Run/Adult Family Support, Mental Health & Substance Use Disorder Agencies
  • Managed Care Lessons Learned: The Provider's Perspective
  • Managed Care: Key Concepts for Family Peer Support Services Providers
  • MCTAC Tools Tutorial Webinar
  • North Country In-Person, Full Day Offering
  • NPI Number Webinar

Managed Care Introductory Series

  • Managed Care 101 Webinar
  • Medicaid Managed Care Refresher Webinar for Rest-of-State Providers
  • Readiness Assessment Results Review Webinar
  • Readiness Assessment Tool Webinar
  • Statewide Kickoff Series, Part 1
  • Statewide Kickoff Series, Part 2
  • Transitioning Your Existing Clients to Managed Care on October 1 (Day One) Webinar
  • Website Review Webinar

OASAS Substance Use Providers

  • Kick off Webinar - The Redesign of OASAS Residential Services – A Collaborative Effort
  • OASAS In Community Services Webinar
  • Part 820 Residential Services Redesign and Designation Application Webinar

Outcomes

  • Output to Outcomes Tutorial Webinar

Plan of Care

  • Plan of Care In-Person Training - October 2015
  • Plan of Care In-Person Training - September 2016
  • Plan of Care Webinar for Adult Health Home Care Managers
  • State Plan Services & HCBS Webinar for Adult Health Home Care Managers
  • Workflow Webinar for Adult Health Home Care Managers

Revenue Cycle Management (RCM)

  • Boosting Your Bottom Line, The Bags of Money Series: Keeping Your Money
  • Boosting Your Bottom Line, The Bags of Money Series: Watching Your Money
  • Boosting Your Bottom Line, The Bags of Money Series: Working For Your Money
  • Revenue Cycle Management (RCM) Learning Community: Charge Capture and Coding
  • Revenue Cycle Management (RCM) Learning Community: Claim Submission and Payer Follow-up
  • Revenue Cycle Management (RCM) Learning Community: Remittance Processing and Appeals, Collections, and Analysis
  • Revenue Cycle Management (RCM) Learning Community: Scheduling, Pre-registration and Point-of-service Registration & Collection
  • Revenue Cycle Management (RCM), Utilization Management (UM), and Outcomes Training Series

Small Business Initiative

  • Adult BH HCBS: The Mechanics of Successful Lift-Off
  • Expressing Yourself: How to Craft a Value Proposition
  • How to Talk to Your Board of Directors - Office Hour
  • How to Talk to Your Board of Directors About the Changes in the Health Care System
  • Long Island & NYC Small Business Initiative Regional Forums
  • Managing Risk: Legal and Liability Issues In a Managed Care Environment
  • Putting Policies and Procedures Into Place: Where to Begin
  • Small Business Initiative (SBI) Webinar: The Role of the Quality Improvement Process in Service Delivery
  • Small Business Initiative Regional Forums

Trauma

  • Children's Complex Trauma Exposure Assessment (CTEA): Essential Strategies
  • Children's Health Homes: Training on Complex Trauma Determination: Webinar #1
  • Children's Health Homes: Training on Complex Trauma Determination: Webinar #2
  • Children's Health Homes: Training on Complex Trauma Determination: Webinar #3
  • Children's Health Homes: Training on Complex Trauma Determination: Webinar #4

Utilization Management (UM)

  • Half-Day In-Person Utilization Management Training in New York City
  • Utilization Management (UM) and Billing Series for Rest-of-State Adult Providers
  • Utilization Management (UM) Learning Community: Effective UM Practices Overview
  • Utilization Management (UM) Learning Community: UM Supervision
  • Utilization Management (UM) Learning Community: Case Conceptualization
  • Utilization Management (UM) Learning Community: Client Education
  • Utilization Management (UM) Learning Community: Clinical Supervisor Process
  • Utilization Management (UM) Learning Community: Family Alignment
  • Utilization Management (UM) Learning Community: Tracking and Documentation
  • Utilization Management (UM) Learning Community: Treatment Plan and Outcomes
  • Utilization Management (UM) Learning Community: UM Implementation
  • Utilization Management (UM) Learning Community: UM Staffing

Value Based Payment

  • NYS BH Value Based Payment Readiness Program: Workplan and Budget Templates
  • Value Based Payment Notification of Interest
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