MCO Plan Matrix

A comprehensive one-stop resource for critical New York State Medicaid Managed Care and Medicaid Advantage Plus plan information searchable by region, county, or plan. 

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Assessment Resource Guide for Working with Youth and Families

This resource guide outlines standard elements in assessing youth and their families and reviews how behavioral health providers might synthesize and integrate information obtained during the assessment process in a comprehensive written format.

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Talking to Children and Youth about Mass Shootings: A Guide for Caregivers

This guide for caregivers provides helpful tips on how to discuss violent events with children and youth.

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Tools Library

29-I Health Facility Billing Tool

An interactive billing tool for Article 29-I Health Facilities highlighting the requirements for submitting a clean claim.

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A Clinician’s Tip Sheet for Working with Child Trauma Survivors

This quick reference guide highlights information and practice suggestions that can support and deepen your therapeutic relationship when working with young trauma survivors.

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A Clinician's Tip Sheet for Working with Trauma

This brief guide outlines components of a trauma responsive approach to care that any clinician can use to support people in their journey to healing, recovery and building resilience. 

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Adverse Childhood Experiences (ACEs) & Parenting: Information for Caregivers Brochure

This resource is intended to raise awareness and facilitate a conversation on how to identify and support an intergenerational approach to break the transmission of trauma with the goal of healing. 

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Because trauma and adversity are very common, this brochure can be shared across diverse locations including behavioral health sites to child welfare centers to schools and community centers.



CFTSS LPHA Recommendation Infographic

Details the steps Licensed Practitioners of the Healing Arts should take when recommending a youth for Children and Family Treatment & Support Services.

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CFTSS Productivity Tool

Excel-based financial tool to help providers to identify their volume, service mix, productivity standards and operating expenses for Children and Family Treatment and Support Services (CFTSS)

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Community-Delivered Services Planning Workbook

The Community-Delivered Services Planning Workbook is designed as a guide to help providers ensure their program models and practices reflect current best practices for working in the field. The workbook is intended for both experienced providers as well as those new to this way of providing services.

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CORE Implementation Toolkit

Developed in partnership with NYAPRS and CCSI, this toolkit contains resources helpful to providers around the implementation of CORE. A brief description of each resource and its intended audience is also included.

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Data: Identifying Critical Metrics and Current Gaps

These tools are designed to help organizations identify new critical data points and understand areas of strengths and opportunities as it relates to their agency's current data practices.

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The goal of these tools is to help agencies better evaluate their performance and efficacy. These tool were released as part of the Data: Beyond the Tip of the Iceberg series.

Data Metrics Grid (aka Data Matrix)
This tool is designed to help leadership identify and select critical data points/metrics to better evaluate their agency's performance and effectiveness of their work across a variety of data domains and by staff roles. Additionally, this tool will help build general staff understanding of their own performance and effectiveness related to the agency's selected metrics

Data Gap Assessment 
Upon completing the assessment, agencies are provided a visual representation of how they scored in each domain, as well as a list of areas agencies should focus on.

Engaging & Empowering People in Recovery: A Provider's Guide

This Guide is designed to serve as a resource for engaging and empowering people in their own mental health recovery.

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This Guide is designed to serve as a resource for engaging and empowering people in their own mental health recovery. This Guide will support your practice, as you work in collaboration with individuals, in the achievement of their goals.

Access the guide HERE

Family Alignment: The First 30 Days Checklist

A checklist intended to help providers ensure they are utilizing best clinical practices during initial evaluation sessions.

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Review each statement on the checklist to see how well you are doing with each family. At the end, identify at least one area to improve upon and plan an action step for improvement. [Note: Many of these same practices can be used throughout treatment.]

View the Family Alignment: The First 30 Days Checklist

Family Driven-Care

CTAC has prepared these resources to promote family-driven practice. The Guiding Principles and Tips can be helpful for supervisors, clinicians and families to build a transparent, trusting and collaborative relationship. The Supervision Strategies support supervisors in modeling best practices that can be implemented by supervisees working with families.

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Five Questions As You Transition to Managed Care

Highlights critical areas of managed care readiness and tips for providers.

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Health Home Information

Use the linked tool below from the New York State Department of Health to find a Health Home that serves your county or to learn about each of the Health Homes.

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Managed Care Consultant Directory

The consultant directory lists available professionals to consider for individualized managed care support.

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Managed Care Glossary of Terms

Interactive online glossary of frequently used managed care terminology. Includes a printable top acronyms "cheat sheet."

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Medicaid Managed Care Provider Readiness Assessment

Helps providers to assess organizational readiness for managed care across eleven critical domains.

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Online completion of this readiness assessment has ended but please continue to use this as a resource/checklist.

View the Readiness Assessment Here

Mental Health Moment Tip Sheets

These quick reference guides highlight information and practice suggestions that can enhance and deepen your knowledge on emerging topics. Topics include facilitating collective healing and shared resilience, attending to the youth mental health crisis, being a climate-aware provider, and supporting and retaining frontline workers. Additionally, lists of topic related resources are available.

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Mental Health Outpatient Treatment and Rehabilitative Services (MHOTRS; Article 31 Clinic) Program Financial Modeling Calculator

This tool is designed for MHOTRS Programs (Article 31 Clinics). The tool will allow you to identify your key cost and revenue drivers and will help you better understand how service volume, service type, operating cost and reimbursement rates affect your bottom line.

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Mindfulness: A Young Adult's Guide to Meditation

This guide provides people with simple techniques and practices to use in their everyday lives to help regulate, relieve stress, and even take control of their lives.

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P.E.N. Guide

Your agency's cheat sheet to managed care contracting. Prepare, Evaluate and Negotiate your contract with Managed Care Organizations. 

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Policy and Procedure Workbook

Well-detailed policies & procedures serve as valuable communication tools for the efficient implementation of all business operations within the organization and for reducing operational error and oversights.

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Clear policies and procedures empower your workforce and ensure consistency in service delivery through the clear understanding of their roles and responsibilities. Your policies and procedures reflect your organization’s best practices, standards for how work is to be performed, and core business process descriptions.

In a pre-recorded webinar, Edye Schwartz reviews the Policy and Procedure workbook, which can serve as a guide and model for the development and implementation of policies and procedures within organizations. The workbook was developed in partnership with MCTAC & NYAPRS and is a continuation of the Power of Policies and Procedures series. 

Revenue Cycle Management & Billing Tools

Three easy to use guides to help your organization bill smoothly.

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RCM Best Practices Tool
Maps out key Revenue Cycle Management practices at various stages in service provision, gives advice for how to accomplish these tasks and notes how these practices might relate to claim fields and/or denial codes. 

Top Denial Reasons Cheat Sheet
A compilation of the most common denial reasons so that providers can safeguard against these errors and resolve denials as needed.

Billing and RCM Tips for Working with Medicaid Managed Care Plans
This one-pager lists practices that are critical towards helping your organization maintain a fruitful relationship with MMCPs to make billing as smooth a process as possible. 

Supporting a Young Person Who May be Considering Suicide: Information for Parents and Caregivers

As Suicide Prevention Month comes to a close, we recognize the urgent and continued need to identify and support youth. Therefore, we have developed a brochure for you to help parents and caregivers work through concerns they may have about discussing suicide with the young people in their lives and to be more effective in having these all too important conversations.

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Tips for Providers: Helping Children and Youth Cope with Collective Grief

CTAC has prepared this useful resource to promote the keys to having supportive and constructive discussions of stressful and potentially traumatizing events with children and youth experiencing collective grief.

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Supporting Family Peer Advocates: Working with Survivors of Domestic Violence and Intimate Partner Violence

This guide provides information on (DV/IPV) and tips within the scope of work for FPAs supporting children and caregivers in difficult situations.

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Supporting Children and Youth with ADHD: A Guide for Caregivers

This tool provides information on what ADHD is, including the signs and symptoms, and how it can impact youth and children. Also included is a list of tips for caregivers on how best to support children and young people with ADHD.

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Liberation Psychology with Youth and Families

This liberation psychology tool aims to address oppressive systems and understand their impacts on the individual and community. Clinical recommendations are provided on how to incorporate tenets of this framework with youth from racially and ethnically marginalized backgrounds using an intersectional approach. 

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