MCO Plan Matrix
A comprehensive one-stop resource for critical New York State Medicaid Managed Care plan information searchable by region, county, or plan.
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Billing Tool
An interactive UB-04 form that highlights the requirements for submitting a clean claim for each Managed Care Organization.
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Documentation Done Right Workbooks
Documentation Done Right is a set of workbooks designed to share best practices in documentation and provide users with exercises that provide an opportunity to practice these skills.
Read MoreDocumentation is one of the most important components of delivering behavioral health services. All behavioral health providers are required to meet regulatory standards of practice that include appropriate documentation.
ACEs Brochure
This resource is intended to raise awareness and facilitate a conversation on how to identify and support an intergenerational approach to break the transmission of trauma with the goal of healing.
Read MoreBecause trauma and adversity are very common, this brochure can be shared across diverse locations including behavioral health sites to child welfare centers to schools and community centers.
HOW TO USE BROCHURE
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Tools Library
29-I Health Facility Billing Tool
An interactive billing tool for Article 29-I Health Facilities highlighting the requirements for submitting a clean claim.
Read MoreA Clinician’s Tip Sheet for Working with Child Trauma Survivors
This quick reference guide highlights information and practice suggestions that can support and deepen your therapeutic relationship when working with young trauma survivors.
Read MoreA Clinician's Tip Sheet for Working with Trauma
This brief guide outlines components of a trauma responsive approach to care that any clinician can use to support people in their journey to healing, recovery and building resilience.
Read MoreBenchmark Modeling Tool
The Benchmark Modeling Tool is an Excel based fiscal model designed for use by Outpatient clinics.
Read MoreCaregiver's Guide
Share these Caregiver's Guides with caregivers and families to help them better understand their children's experiences, conditions, and treatment.
Read MoreCFTSS LPHA Recommendation Infographic
Details the steps Licensed Practitioners of the Healing Arts should take when recommending a youth for Children and Family Treatment & Support Services.
Read MoreCFTSS Productivity Tool
Excel-based financial tool to help providers to identify their volume, service mix, productivity standards and operating expenses for Children and Family Treatment and Support Services (CFTSS)
Read MoreCommunity-Delivered Services Planning Workbook
The Community-Delivered Services Planning Workbook is designed as a guide to help providers ensure their program models and practices reflect current best practices for working in the field. The workbook is intended for both experienced providers as well as those new to this way of providing services.
Read MoreConversation Guide for Employment
An easy to use guide to talk with individuals seeking treatment about the value of employment
Read MoreData: Identifying Critical Metrics and Current Gaps
These tools are designed to help organizations identify new critical data points and understand areas of strengths and opportunities as it relates to their agency's current data practices.
Read MoreThe goal of these tools is to help agencies better evaluate their performance and efficacy. These tool were released as part of the Data: Beyond the Tip of the Iceberg series.
Data Metrics Grid (aka Data Matrix)
This tool is designed to help leadership identify and select critical data points/metrics to better evaluate their agency's performance and effectiveness of their work across a variety of data domains and by staff roles. Additionally, this tool will help build general staff understanding of their own performance and effectiveness related to the agency's selected metrics
Data Gap Assessment
Upon completing the assessment, agencies are provided a visual representation of how they scored in each domain, as well as a list of areas agencies should focus on.
Electronic Health Record RFI/RFP Template
Explore the adoption of an EHR system, upgrade current electronic health software, or consider software capacities your organization may want to leverage
Read MoreEngaging & Empowering People in Recovery: A Provider's Guide
This Guide is designed to serve as a resource for engaging and empowering people in their own mental health recovery.
Read MoreThis Guide is designed to serve as a resource for engaging and empowering people in their own mental health recovery. This Guide will support your practice, as you work in collaboration with individuals, in the achievement of their goals.
Access the guide HERE
Five Questions As You Transition to Managed Care
Highlights critical areas of managed care readiness and tips for providers.
Read MoreFamily Alignment: The First 30 Days Checklist
A checklist intended to help providers ensure they are utilizing best clinical practices during initial evaluation sessions.
Read MoreReview each statement on the checklist to see how well you are doing with each family. At the end, identify at least one area to improve upon and plan an action step for improvement. [Note: Many of these same practices can be used throughout treatment.]
Interactive Online FAQ
Answers common questions regarding managed care billing, contracting, utilization management, outcomes, and more.
Read MoreKey Messages to Communicate In Services
Incorporate these key messages in the engagement, assessment, and treatment process to reinforce, validate and empower.
Read MoreManaged Care Consultant Directory
The consultant directory lists available professionals to consider for individualized managed care support.
Read MoreMedicaid Managed Care Provider Readiness Assessment
Helps providers to assess organizational readiness for managed care across eleven critical domains.
Read MoreOnline completion of this readiness assessment has ended but please continue to use this as a resource/checklist.
Managed Care Glossary of Terms
Interactive online glossary of frequently used managed care terminology. Includes a printable top acronyms "cheat sheet."
Read MoreMindfulness: A Young Adult's Guide to Meditation
This guide provides people with simple techniques and practices to use in their everyday lives to help regulate, relieve stress, and even take control of their lives.
Read MoreOutput to Outcomes
A comprehensive assessment measures database designed specifically for behavioral health providers.
Read MoreP.E.N. Guide
Your agency's cheat sheet to managed care contracting. Prepare, Evaluate and Negotiate your contract with Managed Care Organizations.
Read MoreRevenue Cycle Management & Billing Tools
Three easy to use guides to help your organization bill smoothly.
Read MoreRCM Best Practices Tool
Maps out key Revenue Cycle Management practices at various stages in service provision, gives advice for how to accomplish these tasks and notes how these practices might relate to claim fields and/or denial codes.
Top Denial Reasons Cheat Sheet
A compilation of the most common denial reasons so that providers can safeguard against these errors and resolve denials as needed.
Billing and RCM Tips for Working with Medicaid Managed Care Plans
This one-pager lists practices that are critical towards helping your organization maintain a fruitful relationship with MMCPs to make billing as smooth a process as possible.
Session Feedback Form
Utilize the Session Feedback Form to hear about the experience of your clients and incorporate feedback into your service delivery.
Read MoreTips for Providers: Helping Children and Youth Cope with Collective Grief
CTAC has prepared this useful resource to promote the keys to having supportive and constructive discussions of stressful and potentially traumatizing events with children and youth experiencing collective grief.
Read MoreWorkforce Priorities Quality Care Toolkit
This comprehensive toolkit can help guide your organization when selecting, interviewing, and evaluating potential candidates.
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