Training Series

Business Recovery Initiative

The disruption of the public health crisis has caused business and fiscal challenges that have forced the behavioral health industry to rapidly replace existing practices to adjust to “a new normal.” MCTAC has partnered with The Coalition of Behavioral Health and OPEN MINDS to bring their Business Recovery Initiative to the MCTAC provider community to help your organization ensure sustainability beyond the crisis. This project is an initiative of The Coalition for Behavioral Health, in partnership with OPEN MINDS and funded by the NYC COVID-19 Response and Impact Fund in the New York Community Trust, a multi-funder collaborative.

The OPEN MINDS Crisis Management Executive Blueprint For Organizational Sustainability & Success In A Disrupted HHS Market – From Crisis To Recovery

August 11, 2020
How do you increase organizational resilience and assure sustainability after the disruption caused by COVID-19? This webinar provides an overview of this 7-point plan from Monica E. Oss, Chief Executive Officer of OPEN MINDS, followed by technical assistance information from our team of experts. T...

Going “Virtual Service” – Reaching Consumers Where They Are At With Telehealth And More – An Overview

August 11, 2020
OPEN MINDS Senior Associate, Joe Naughton-Travers, Ed.M., provides an overview of Telehealth and other virtual services that are rapidly becoming the ‘new normal’ in behavioral health care. The COVID-19 emergency response has forced health care organizations to think beyond brick and mortar and...

Going “Virtual Revenue Generation” – Assuring Consumers and Referral Sources Can Find You – An Overview

August 11, 2020
In the new virtual world of health care, spurred by the social distancing imposed to ‘flatten the curve’ of the coronavirus, new and old consumers are increasingly looking for you in the virtual space. Will they find you there? And what will their first impression be when they walk into your vir...

Aggressive Business Development Strategies – Adding To The Top Line With Breakthrough Services – An Overview

August 11, 2020

Increasing Your Service Volume – Creating A Referral Development Crisis Plan

September 01, 2020
Specialty provider organizations serving consumers with chronic conditions and complex support needs are facing unprecedented disruption in programs, census, and revenue. Difficult questions facing executive teams include: “How do I stimulate referral volume lost during the COVID-19 crisis?” “...

Using Mergers, Acquisitions, And Affiliations To Address ‘Urgent’ Cashflow Needs

September 01, 2020
In a challenging market, economic scale matters. Access to resources—working capital, technology, and talent—is essential both during a financial crisis and to retool an organization for new market realities. While a merger, acquisition or affiliation requires planning and careful execution, an...

Is Your Web Site Designed To Get Referrals?

September 01, 2020
Health care has become “top of mind” for nearly everyone in the country. Health care providers are seeing surges in online traffic as consumers seek both information and treatment options. But are they finding your organization? What can you do to make your website more visible, gain traffic, an...

Executive Portfolio Management In Time Of A Market Shift – What Programs To Keep And Which To Close?

September 01, 2020
As specialty health and human service organizations begin to plan for a “new normal” with the ongoing realities of the COVID-19 pandemic, it is critical to establish realistic strategic and business goals, and assess your service portfolio. This web briefing will guide you through assessment, an...

Strategic Approaches For Behavioral Health Organizations To Address Racial & Social Inequity

October 01, 2020
Recent events have cast new light on the racial and social inequities that behavioral health providers are dealing with in our communities today. In this webinar, OPEN MINDS Executive Vice President, Kim Bond, reviews tactics and strategies related to human resources, hiring practices, policies and...

Strategies For Making The “Return On Investment” Case For Behavioral Health To Managed Care Organizations & Government Agencies

October 01, 2020
As behavioral health managed care programs proliferate, providers must evaluate their ability to participate in these programs and their ability to measure client/patient outcomes, evaluating the implementation of new technologies and management of the associated organizational work-flow changes. In...

Innovating For Sustainability – Best Practice For Finding And Launching New Service Lines

October 01, 2020
Many provider organizations have found in the disruptions of 2020, that the models of care and service used—prescribed by history and legitimized by the fee for service structure—are no longer sustainable and are less relevant to the consumers they serve. How do you redesign health and social se...

Measuring & Improving Consumer Experience, Consumer Engagement, And Consumer Performance–A Best Practice Approach

October 01, 2020
Excellent service is not just about being efficient or effective, you must also pay attention to the consumers’ engagement and experience with your organization. And how do you measure and benchmark your service delivery? What do you do when you discover you are not hitting the mark? In this webin...

Social Media That Puts You In The Community – Virtually

October 01, 2020
Social media is just for keeping in touch with friends and family, right? Wrong. Today, a business-oriented social media strategy is just as important as public relations, referral generation, or direct marketing. Social media allows you to send your messages and valuable content to consumers, prosp...

Preparing for Post-disruption Resilience & Sustainability – Developing A Strategy For Taking Action for The Long Term – An Overview

October 01, 2020
To prosper in the face of unprecedented change, provider organizations need to focus on how they deal with a rapidly changing landscape. Providers can cultivate such resilience by understanding their vulnerabilities and developing specific capabilities to compensate for those vulnerabilities. Having...
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