Agencies, already overwhelmed by the demands of day-to-day operations, are facing mounting pressure to demonstrate that their programs really do make a difference in the lives of youth and families. In today’s climate of dwindling funding and increasing accountability, utilizing data to analyze and document the effectiveness of programming is something that all human service providers will need to do, and do well.
There is growing recognition of the need for organizations to infuse a performance management culture not only in residential treatment, but in all levels of the organization. A critical component in all employees understanding and embracing a performance based culture is defining, teaching, assessing, and monitoring the essential competencies of those who deliver behavioral health services. This webinar will outline critical skill sets and identify strategies aimed at strengthening and supporting the workforce.
This webinar will explore the rationale for rethinking the role of residential in the service system, increase their understanding of how to develop organizational capacity to expand community based services, identify and capitalize on their strengths, and provide practical strategies for providers to use to improve services for children and families.