Excellent service is not just about being efficient or effective, you must also pay attention to the consumers’ engagement and experience with your organization. And how do you measure and benchmark your service delivery? What do you do when you discover you are not hitting the mark? In this webinar, Paul Duck, OPEN MINDS Senior Associate, presents a framework for best practices in establishing service standards in both virtual and in-person milieus. Learn how to get adoption of service standards, develop key performance measures, and monitor for sustained outcomes.