Community Oriented Recovery and Empowerment (CORE) Services

NYS Led Webinars

Below is a collection of CORE related webinars released by New York State. Please note: Information is up to date as of the date listed on each webinar.

CORE Refresher Pre-recorded Trainings 

• Empowerment Services - Peer Support (released on 3/13/25)
• Psychosocial Rehabilitation (released on 2/12/25)
  • PSR One Page Reference Sheet 

For CORE Designated Providers

• Medicaid Provider Enrollment (10/11/2022): This webinar provides a brief walkthrough of the Medicaid enrollment application process.

• Introducing CORE Services: Creating New Opportunities with CORE (10/1/2021): This webinar introduced CORE services and NYS’ vision for the new service design. Presenters also discussed the new programmatic and business opportunities for behavioral health organizations. 
  
  
• CORE Services Implementation Overview Webinar (10/22/2021): This webinar introduced CORE services and NYS’ vision for the new service design. Presenters also discussed the new programmatic and business opportunities for behavioral health organizations.  
  
  
• Billing for CORE Services (10/27/2021): As an accompaniment to the CORE Benefit and Billing Guidance, this pre-recorded webinar outlined specific billing changes for the four CORE Services.
  
  
• CORE Service Specific Webinar: Empowerment Services - Peer Support (11/29/2021): This service-specific webinar introduced updated service definitions and components and reviewed staff & supervisory qualifications for CORE’s Empowerment Services: Peer Support. 
   
• CORE Service Specific Webinar: Community Psychiatric Support and Treatment (CPST) (11/30/2021): This service-specific webinar introduced updated service definitions and components and reviewed staff & supervisory qualifications for CORE’s Community Psychiatric Support and Treatment (CPST).
  
  
• CORE Service Specific Webinar: Psychosocial Rehabilitation (PSR) (12/1/2021): This service-specific webinar introduced updated service definitions and components and reviewed staff & supervisory qualifications for CORE’s Psychosocial Rehabilitation.
  
  
• CORE Service Specific Webinar: Family Support and Training (FST) (12/7/2021): This service-specific webinar introduced updated service definitions and components and reviewed staff & supervisory qualifications for CORE’s Family Support and Training.
  
  
• CORE Person-Centered Planning & Documentation Webinar (12/8/2021): This webinar described the importance of Person-Centered Planning when creating the CORE Individual Service Plan (ISP). Presenters also discussed documentation and the required elements of the case record.
  
  
• Adult Behavioral Health Home and Community Based Services (BH HCBS) Infrastructure Program Extension: Application Walkthrough (12/10/2021) This pre-recorded webinar walked through the Adult BH HCBS Infrastructure Program Extension Funds and application process.
  
  
• What LPHAs Need to Know About Making a Recommendation for CORE Services (Pre-Recorded Webinar) (1/26/2022): This 10 minute overview provides a very brief introduction to CORE Services, identifies the eligibility requirements for CORE Services, the qualifications of a LPHA, and introduces the LPHA Recommendation Form.
  
  
• Using Community Oriented Recovery and Empowerment (CORE) Psychosocial Rehabilitation (PSR) to Support Employment and Educational Goals (3/16/2022): This pre-recorded webinar focuses on how PSR can be used to support an individual’s educational and employment goals.

For Non-CORE Designated Providers

• Introduction to Community Oriented Recovery and Empowerment (CORE) Services for Care Management Agencies (12/13/2021): This webinar was targeted towards Health Home Care Managers and introduced them to the 4 CORE services as well as reviewed their role in the implementation process.
  
  
• Community Oriented Recovery and Empowerment (CORE) Services: What Care Managers Need to Know (1/24/2022): This webinar was targeted towards Health Home Care Managers and reviewed CORE eligibility, discussed the role of Health Home care managers, and provided updates on the BH HCBS Workflow. 
  
  
• Introduction to Community Oriented Recovery and Empowerment (CORE) Services for Community Providers (2/17/2022): This webinar was targeted towards community providers such as ACT, PROS, CCBHC, Housing/Residential, and Outpatient Clinics and discussed how CORE Services can be integrated with more traditional services as a wrap-around intervention to meet each individual’s comprehensive needs. 
  
  

For Managed Care Organizations (HARPs and HIV-SNPs)

• Community Oriented Recovery and Empowerment (CORE) Services: Technical Assistance for Managed Care Organizations (MCOs) (11/19/2021): This webinar reviews the MCO’s role in the CORE Services implementation process.  
  
  
• Community Oriented Recovery and Empowerment (CORE) Services Implementation Office Hour for Managed Care Organizations (MCOs) (1/14/2022): This office hour for Medicaid Health and Recovery Plans (HARPs) and HIV-Special Needs Plan (HIV-SNPs) reviewed the CORE implementation timeline and requirements. Slides from the webinar are available by clicking the link above.