Special Initiatives

Community Oriented Recovery and Empowerment (CORE) Services

Implementing CORE Services: Tools and Strategies for Success

The ability to convey the value of CORE services to both care recipients and other community-based providers is essential for developing and maintaining a sustainable CORE business model. On a programmatic level, CORE managers and supervisors need to develop strategies for marketing services and building a referral network. On a direct service level, CORE providers need to have a solid understanding of CORE eligibility and services in order to match and bundle services with the recipient’s needs and preferences.

MCTAC in partnership with NYAPRS and CCSI is pleased to offer the CORE Implementation Training Series. This multimodal training series will equip CORE designated providers of all levels with the tools and guidance needed to successfully implement CORE Services. Learn more about each offering below! 

CORE Implementation Toolkit 

Developed in partnership with NYAPRS and CCSI, this toolkit contains resources helpful to providers around the implementation of CORE. A brief description of each resource and its intended audience is also included.

The Value of CORE Services:
Building Your CORE Referral Network Pre-Recorded Webinars

These short, pre-recorded webinars describe the value of CORE specific to potential community referral sources. They demonstrate the population specific value of how CORE can support both the person’s recovery and the referral source in supporting the person. Each webinar provides a brief overview of CORE, how community providers can secure buy-in from HARP and eligible HIV SNP members, and how these services may be incorporated into the larger behavioral health service array for eligible people.

Live Webinars

The following live webinars will focus on integration, collaboration, financial basics & modeling, and creating a team approach to delivering CORE Services.

  • CORE Financial Basics: Building Your Programs for Financial Success (April 21st 2022 from 12:00pm-1:00pm): In this webinar, participants reviewed key business practices and specific cost and revenue drivers to help them better understand how service volume, service type, operating cost and reimbursement rates affect their bottom line. Viewers also learned the foundations necessary to meet their clinical outcomes goals in a financially responsible and sustainable manner. 

  • Integration and Collaboration: How CORE Service Practitioners Can Work Alongside Others to Support People in Meeting Their Goals May 5th, 2022 from 12:00pm-1:00pm): This webinar focused on how CORE practitioners can work with providers inside and outside of their own organizations to meet the specific needs of a person participating in CORE. Viewers also learned strategies to build internal workflows around communication and how to work collaboratively to engage and support someone achieve their desired goal or life role.

  • Working Together: How Bundling CORE Services Can Support HARP Members (May 19th, 2022 from 12:00pm-1:00pm): In this webinar, CORE providers learned the benefits and strategies of working with other CORE providers to help someone achieve their desired life role or goal and how bundling services can support HARP members.

  • Financial Modeling The Key to Financial Success (June 16th, 2022 from 12:00pm-1:00pm): The financial success of implementing or expanding and sustaining CORE services will depend on a sound financial business plan. In this webinar, presenters provided a demonstration of an Excel based financial modeling tool and its companion guide that will be distributed to all participants. 

  • Financial Modeling The Key to Financial Success Office Hour (July 7th, 2022 from 12:00pm-1:00pm): Following the June 16th Financial Modeling webinar, participants had the opportunity to test the financial calculator tool, ask questions, test assumptions, and gain confidence in how one is using the model. Since this was an office hour, this webinar was not recorded. 

CORE Financial Calculator and Companion Guide

Before implementing programmatic changes it’s important to have an understanding of how these changes may affect the organization’s business model. To help providers develop a sustainable CORE business model, MCTAC, CCSI, and NYAPRS developed a Financial Calculator Toolkit to allow providers to test assumptions and strategize based on the results. Learn more below

  • New! CORE Financial Modeling Calculator Tool and Companion Guide (Release Date: June 2022) The CORE Fiscal Model Tool is designed to help providers develop a sustainable business strategy. Use this model to test different assumptions such as staffing costs, productivity, and more when building your CORE budget and implementation plan. Providers can also use access the CORE Financial Model Companion Guide. This written guide helps providers identify the data they need in order to utilize the CORE Financial Calculator Tool effectively. It also includes operational definitions needed when building a budget. 

CORE Implementation Learning Collaborative

This six session learning collaborative is designed to help designated providers develop actionable strategies for adopting infrastructure and understand best practices for launching and maintaining a sustainable CORE business model. Topics will include building internal workflows, including policies and procedures, marketing services and building referral networks, and working together to provide collaborative services. Applications for the Learning Collaborative are now closed, but stay tuned for a live webinar on the lessons learned!

Stay tuned for additional live webinars and a CORE implementation toolkit!

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