Community Oriented Recovery and Empowerment (CORE) Services

Webinars

CORE Refresher Pre-Recorded Trainings 

Over the next several months, OMH will release through MCTAC recorded refresher trainings focused on one CORE service. These recorded trainings are intended to bring the information from the CORE Operations Manual to life through examples and walking through the ISP process. CORE staff will have a better understanding of each service and how they can address an individual’s goals with concrete, person-centered objectives and interventions that are the appropriate frequency and intensity for their needs. OMH will also release one-page reference sheets for each recorded webinar, to summarize key takeaways as an additional resource for providers.

• CORE Family Support & Training (released on 4/21/25) 
• Empowerment Services - Peer Support (released on 3/13/25)
  • Peer Support One Page Reference Sheet
• Psychosocial Rehabilitation (released on 2/12/25)
  • PSR One Page Reference Sheet 

The Value of CORE Services:
Building Your CORE Referral Network Pre-Recorded Webinars

These short, pre-recorded webinars describe the value of CORE specific to potential community referral sources. They demonstrate the population specific value of how CORE can support both the person’s recovery and the referral source in supporting the person. Each webinar provides a brief overview of CORE, how community providers can secure buy-in from HARP and eligible HIV SNP members, and how these services may be incorporated into the larger behavioral health service array for eligible people.

• The Value of CORE Services for Assertive Community Treatment (ACT) Providers (Release Date: March 2022)
  
  
• The Value of CORE Services for Residential Services Behavioral Health Providers (Release Date: March 2022)
  
  
• The Value of CORE Services for Behavioral Health Clinics (Release Date: March 2022)
  
  
• The Value of CORE Services for Personalized Recovery Oriented Services (PROS) Providers  (Release Date: March 2022)
  
  

Live Webinars

The following live webinars will focus on integration, collaboration, financial basics & modeling, and creating a team approach to delivering CORE Services.

• CORE Financial Basics: Building Your Programs for Financial Success (April 21st 2022 from 12:00pm-1:00pm): In this webinar, participants reviewed key business practices and specific cost and revenue drivers to help them better understand how service volume, service type, operating cost and reimbursement rates affect their bottom line. Viewers also learned the foundations necessary to meet their clinical outcomes goals in a financially responsible and sustainable manner. 
  
  
• Integration and Collaboration: How CORE Service Practitioners Can Work Alongside Others to Support People in Meeting Their Goals May 5th, 2022 from 12:00pm-1:00pm): This webinar focused on how CORE practitioners can work with providers inside and outside of their own organizations to meet the specific needs of a person participating in CORE. Viewers also learned strategies to build internal workflows around communication and how to work collaboratively to engage and support someone achieve their desired goal or life role.
  
  
• Working Together: How Bundling CORE Services Can Support HARP Members (May 19th, 2022 from 12:00pm-1:00pm): In this webinar, CORE providers learned the benefits and strategies of working with other CORE providers to help someone achieve their desired life role or goal and how bundling services can support HARP members.
  
  
• Financial Modeling The Key to Financial Success (June 16th, 2022 from 12:00pm-1:00pm): The financial success of implementing or expanding and sustaining CORE services will depend on a sound financial business plan. In this webinar, presenters provided a demonstration of an Excel based financial modeling tool and its companion guide that will be distributed to all participants. 
  
  
• Financial Modeling The Key to Financial Success Office Hour (July 7th, 2022 from 12:00pm-1:00pm): Following the June 16th Financial Modeling webinar, participants had the opportunity to test the financial calculator tool, ask questions, test assumptions, and gain confidence in how one is using the model. Since this was an office hour, this webinar was not recorded. 

  CORE Implementation Learning Collaborative: Lessons Learned

  This six session learning collaborative was designed to help designated providers develop actionable strategies for adopting infrastructure and understand best practices for launching and maintaining a sustainable CORE business model. Topics included building internal workflows, including policies and procedures, marketing services and building referral networks, and working together to provide collaborative services.

  Please view the Lessons Learned webinar here.

  NYS Led Webinars

  Below is a collection of CORE related webinars released by New York State. Please note: Information is up to date as of the date listed on each webinar.

• For CORE Designated Providers

  • Medicaid Provider Enrollment (10/11/2022): This webinar provides a brief walkthrough of the Medicaid enrollment application process.
  • Introducing CORE Services: Creating New Opportunities with CORE (10/1/2021): This webinar introduced CORE services and NYS’ vision for the new service design. Presenters also discussed the new programmatic and business opportunities for behavioral health organizations. 
    
    
  • CORE Services Implementation Overview Webinar (10/22/2021): This webinar introduced CORE services and NYS’ vision for the new service design. Presenters also discussed the new programmatic and business opportunities for behavioral health organizations.  
    
    
  • Billing for CORE Services (10/27/2021): As an accompaniment to the CORE Benefit and Billing Guidance, this pre-recorded webinar outlined specific billing changes for the four CORE Services.
    
    
  • CORE Service Specific Webinar: Empowerment Services - Peer Support (11/29/2021): This service-specific webinar introduced updated service definitions and components and reviewed staff & supervisory qualifications for CORE’s Empowerment Services: Peer Support. 
     
  • CORE Service Specific Webinar: Community Psychiatric Support and Treatment (CPST) (11/30/2021): This service-specific webinar introduced updated service definitions and components and reviewed staff & supervisory qualifications for CORE’s Community Psychiatric Support and Treatment (CPST).
    
    
  • CORE Service Specific Webinar: Psychosocial Rehabilitation (PSR) (12/1/2021): This service-specific webinar introduced updated service definitions and components and reviewed staff & supervisory qualifications for CORE’s Psychosocial Rehabilitation.
    
    
  • CORE Service Specific Webinar: Family Support and Training (FST) (12/7/2021): This service-specific webinar introduced updated service definitions and components and reviewed staff & supervisory qualifications for CORE’s Family Support and Training.
    
    
  • CORE Person-Centered Planning & Documentation Webinar (12/8/2021): This webinar described the importance of Person-Centered Planning when creating the CORE Individual Service Plan (ISP). Presenters also discussed documentation and the required elements of the case record.
    
    
  • Adult Behavioral Health Home and Community Based Services (BH HCBS) Infrastructure Program Extension: Application Walkthrough (12/10/2021) This pre-recorded webinar walked through the Adult BH HCBS Infrastructure Program Extension Funds and application process.
    
    
  • What LPHAs Need to Know About Making a Recommendation for CORE Services (Pre-Recorded Webinar) (1/26/2022): This 10 minute overview provides a very brief introduction to CORE Services, identifies the eligibility requirements for CORE Services, the qualifications of a LPHA, and introduces the LPHA Recommendation Form.
    
    
  • Using Community Oriented Recovery and Empowerment (CORE) Psychosocial Rehabilitation (PSR) to Support Employment and Educational Goals (3/16/2022): This pre-recorded webinar focuses on how PSR can be used to support an individual’s educational and employment goals.

  For Non-CORE Designated Providers

  • Introduction to Community Oriented Recovery and Empowerment (CORE) Services for Care Management Agencies (12/13/2021): This webinar was targeted towards Health Home Care Managers and introduced them to the 4 CORE services as well as reviewed their role in the implementation process.
    
    
  • Community Oriented Recovery and Empowerment (CORE) Services: What Care Managers Need to Know (1/24/2022): This webinar was targeted towards Health Home Care Managers and reviewed CORE eligibility, discussed the role of Health Home care managers, and provided updates on the BH HCBS Workflow. 
    
    
  • Introduction to Community Oriented Recovery and Empowerment (CORE) Services for Community Providers (2/17/2022): This webinar was targeted towards community providers such as ACT, PROS, CCBHC, Housing/Residential, and Outpatient Clinics and discussed how CORE Services can be integrated with more traditional services as a wrap-around intervention to meet each individual’s comprehensive needs. 
    
    

  For Managed Care Organizations (HARPs and HIV-SNPs)

  • Community Oriented Recovery and Empowerment (CORE) Services: Technical Assistance for Managed Care Organizations (MCOs) (11/19/2021): This webinar reviews the MCO’s role in the CORE Services implementation process.  
    
    
  • Community Oriented Recovery and Empowerment (CORE) Services Implementation Office Hour for Managed Care Organizations (MCOs) (1/14/2022): This office hour for Medicaid Health and Recovery Plans (HARPs) and HIV-Special Needs Plan (HIV-SNPs) reviewed the CORE implementation timeline and requirements. Slides from the webinar are available by clicking the link above.